Contact
For all inquiries, delivery quotes, purchases, or appointments, please email info@designedoffline.com

Purchasing & Holds
All items at OFFLINE are sold on a first-come, first-served basis.
We do not accept holds, deposits, or layaways under any circumstances.

All purchases must be paid in full at the time of sale and picked up within 30 calendar days. We do not offer storage. After 30 days, unclaimed items will be considered abandoned property and may be resold, donated, or discarded without refund or credit.

By purchasing from OFFLINE, the buyer acknowledges and accepts the condition of the item as described and presented. Additional photos, videos, and condition reports are available upon request.

Payment
Our preferred payment methods are cash (5% discount) or e-transfer.
We also accept all major credit cards.

To pay in installments via Affirm, email info@designedoffline.com before checkout. All financing terms are strictly between the buyer and Affirm.

Delivery & Shipping
We offer flat-rate delivery between our Montreal and Toronto studios. To receive a quote, email us with your delivery address and the item(s) you are interested in. We do not deliver or ship outside of these cities. If you are arranging your own pickup:

• You must send fully insured, professional movers

• Movers must arrive with sufficient personnel and proper moving equipment

• OFFLINE staff will not assist with moving, lifting, or loading

• We do not provide moving blankets

• We can plastic wrap items upon request — this is the extent of our prep

Movers must take care not to damage our studio, doors, walls, elevators, or common areas. Any damage will be billed directly to the buyer. We reserve the right to refuse pickup if movers are unprepared or pose a risk to our studio or building. OFFLINE does not coordinate or communicate with third-party movers on the buyer’s behalf. Scheduling and communication are the full responsibility of the buyer. Missed or failed pickups that require rescheduling may be subject to a handling or rescheduling fee of up to $150. Once an item leaves our studio OFFLINE assumes no liability for damages, delays, or loss in transit. If you wish to insure your item during transport, please arrange this directly with your mover or delivery provider.

Returns & Final Sale Policy
All vintage items are final sale. New, non-vintage housewares may be returned within 14 days, in unused condition. Buyer is responsible for return shipping. All made-to-order and custom items are final sale

Vintage items are sold as-is. Signs of age, wear, patina, or prior repairs are to be expected.
We are happy to provide additional documentation prior to purchase. Once an order is fulfilled, it cannot be canceled, exchanged, or refunded.

Color & Screen Disclaimer
We photograph all pieces as accurately as possible, but colors and textures may appear differently across screens and in various lighting conditions. We are not responsible for minor color variation.

Vintage Disclaimer
Our pieces are original vintage, often 30–60 years old. OFFLINE makes no guarantees or warranties, express or implied on the safety, durability, or future function of any vintage item. We do not offer repairs or replacements post-sale.

Abandoned Property
Purchased items must be collected within 30 days of the purchase date. After this period, items will be considered abandoned property and may be resold at OFFLINE’s discretion. No refunds, credits, or extensions will be provided. If you require additional time, we may offer short-term storage at our discretion for a weekly warehousing fee. Storage is not guaranteed and must be confirmed by us in writing.